CATI外包解決方案

首頁 > 解決方案/服務中心 > CATI外包

針對電話呼叫中心用戶的電話支援解決方案。 針對電話呼叫中心用戶的電話支援解決方案在利用世界一流技術的同時又節省了時間和金錢。 聯繫我們

GMI電話網絡支援中心(CSN)為市場調查公司及其它企業提供一種全新的電腦輔助電話訪問(CATI)外包解決方案。憑藉完善的呼叫中心服務及獨特的技術構架，電話網絡支援中心可處理各類規模的調查專案，快速交付高品質調研結果，提供超值服務。

GMI電話網絡支援中心採用標準化Net-CATI 軟體, 它是我們一款全功能呼叫中心軟體。Net-CATI軟體與GMI的, Net-MR®軟體緊密結合, 幫助我們以混合模式或獨立專案的形式提供CATI服務。集中式專案管理與靈活的服務使市場調查專案更為經濟合理且易於管理。

We also offer contact center feedback solutions that allow you to measure the perceived quality of your call centers.

為何實施電話網絡支援中心外包方案?

GMI電話網絡支援中心將提供令人矚目的外包解決方案，原因如下：

• 採用單點聯繫的全球單一銷售商解決方案
• 即時集中式配額管理
• 緊密結合經濟合理的樣本解決方案
• 聚合資料，即時報告
• 快速整合專案至全球呼叫中心網路
• 動態且可升級的網路可處理各類規模專案

Complete CATI services

CSN offers a comprehensive set of solutions for your contact center requirements:

• Turn-key solution
• 24x7x365 inbound and outbound CATI services
• Real-time data reporting
• Questionnaire programming
• Translation management
• Data processing services

CSN offers the market research industry a new approach to CATI: instant access to a global network of contact centers. Our network provides an integrated, single vendor solution for outsourcing telephone data collection.

Why join the GMI Call Solutions Network?

CSN builds upon the familiar concept of a distributed call center network. By utilizing Net-CATI, CSN takes advantage of state-of-the-art, internet-based telephony technology for data collection. The network can execute projects of any size with unprecedented speed, quality and reliability.

Member call centers have access to these major benefits:

• Ready access to a global pool of overflow work
• Access to industry-leading software - free of setup charges and other fixed fees
• No geographic restrictions
• No additional equipment requirements
• No additional capital expense

Leverage our superior network technology:

• Reliable, scalable platform, supported 24x7x365
• Centralized telephony server infrastructure
• Global access with no geographic restrictions
• Redundant, fault-tolerant architecture
• Full-featured call center software
• Real-time reporting, for agent and project management

How to get started

Joining CSN is free of charge for qualifying organizations. Apply for membership to the GMI Call Solutions Network.