CATI软件
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Introducing Net-CATI 5.0, GMI's online solution for phone-based market research
Net-CATI 5.0 is the only full-featured CATI solution available on the market today that requires no major up-front investment, including the installation of hardware or software.
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What does this mean for you? The ease of installing and managing Net-CATI lets you focus your resources on the business you know best - market research. Net-CATI 5.0 is backed by Net-MR® and the GMI service team. GMI can help with all your telephone-based data collection needs.
Increase your productivity
Increase interviewer productivity using the Net-CATI integrated dialer. With the Net-CATI integrated Voice over IP (VoIP) and predictive dialing technology, interviewers are up to 100% more efficient than with manual dialing, saving you time and improving your bottom line. Have a project that doesn't require a predictive dialer? Net-CATI lets you configure projects for the dialing mode that best suits your needs.
Reduce employee turnover and facility overhead costs with online CATI software
Enable your interviewers to work from almost any location that has an internet connection with Net-CATI integrated Voice over IP technology. This allows you to alleviate employee turnover by allowing operators to work from wherever they wish, including their homes. Interviewers can still be monitored for quality control purposes as if they were located directly in the call center. Save on the overhead costs of managing a call center by decentralizing your interviewers.
Do you outsource your call-center work?
If so, Net-CATI 5.0 is the perfect solution for you. You can have your own partner call center access Net-CATI 5.0 in the same manner that you do. It allows you to administer and monitor projects remotely while they are in progress. As Net-CATI is tightly integrated with Net-MR, you may conduct all your market research projects in one software suite, even if you outsource your call center work.
Looking for a turnkey solution for your phone-based market research study? Let GMI's Call Solutions Network work for you.
CATI软件的主要功能
- 管理CATI项目
通过Net-CATI界面，管理与多个呼叫中心交叉的多个项目。该管理模块提供了一个涵盖所有领域的CATI项目视图。 快速放大个体项目、监控进展并调整项目细节。 管理员也可以管理样本、监控活动，并将调研分配给新的操作员或操作员群组。
- Conducting an interview
Thanks to GMI’s unique java operator interface, telephone interviewers experience no latency between screens or questions. This allows distributed call centers to be highly productive as they collaborate on a single CATI project. The interface is simple and uncluttered, with keyboard shortcuts for even greater efficiency.
- Integrated dialer technology
The Net-CATI integrated dialer is located centrally at our data center, which eliminates the need to purchase and manage this hardware yourself. The dialer allows for a variety of dialing modes, including predictive, preview and "agent-ready" dialing. Alternatively, you can run your project in manual dialing mode.
- 监控效率
To track the productivity of live CATI projects, call center supervisors and project managers can listen to live interviews in progress, as well as previously recorded interviews. Call center managers can see which interviewers are logged into the system, who they are speaking with and which question they are on in the interview. You can also view project progress,interview length and dialing reports within Net-CATI 5.0.
- Java编辑工具
您及您的程序员可以使用便捷的java编辑工具创建您的在线问卷。该工具的界面十分直观，并能够基于现有文件方便地建立您的调研。 Alternatively, let the GMI service team program your survey for you.
- 管理调查员
把调查员管理与以网络为基础的管理及分析工具相结合。 对同时在Net-MR的在线CATI软件进行采访的操作人员数量不作限制。是否需要增加更多操作人员？ 您所需要的只是一个额外的可上网的个人电脑。
- 报告情况
The dialer is capable of detecting a variety of call outcomes, including busy signals, disconnected numbers, answering machines and fax machines. The dialer can set disposition codes in the background without any intervention from the interviewer. When working in manual mode, you are able to give this control to you your interviewers.
- 分析
您和您的客户能够在项目的数据收集阶段查看简单的情况。您的分析师可以访问项目进程，设置您的报告格式、高级分析过滤器、数据库和测试。 当您的数据导入平台时，分析器将实时向您显示动态结果。
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